Hazi gem FAQ — All your questions answered, right here

Yes, absolutely. hazi gem's full platform works on any mobile browser — Chrome, Firefox, Samsung Internet, or any other. Downloading the app is not required.

The app does offer a few extra perks though — push notifications, faster loading, and cleaner live score updates. If your phone is low on storage or you'd rather not download anything, the browser version handles everything just fine. You can also add a shortcut to your home screen for an app-like experience.

Live Casino means playing cards or roulette with a real dealer in real time — streamed live via video. hazi gemFollow the steps below to access Live Casino on

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  Log in to your account and go to the "Live Casino" section from the menu.
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  Pick your preferred game — Baccarat, Blackjack, Roulette, and Teen Patti are among the most popular.
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  Join a table and set your bet amount. The minimum bet typically starts at ৳ 50.
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  The dealer will deal the cards and you'll see the result in real time. Winnings are instantly credited to your wallet.

No need to worry — this is an automatic security measure and the fix is straightforward. hazi gemIf you enter the wrong password 5 times at , your account will be temporarily locked for 30 minutes.

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  Wait 30 minutes — the lock will lift automatically.
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  On the login page, click "Forgot Password" and set a new password via OTP.
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  If the lock doesn't clear or you suspect your account has been suspended, contact live chat support directly.
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  Provide your registered mobile number and username to Support — they will verify your identity and recover your account.

hazi gemThe minimum deposit at varies slightly depending on your payment method:

Cricket hazi gemOne of the most popular betting categories on hazi gem. Bangladesh cricket, IPL, BPL, Test, ODI, T20 — all formats covered. To get started:

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  Log in and go to the "Betting" or "Sports" section from the menu.
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  Select the Cricket section. You'll see a list of ongoing and upcoming matches.
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  Click on your preferred match. You'll find a range of markets — Match Winner, Over/Under, Top Batsman, First Wicket, and more.
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  Click on the market you want to bet on to open the bet slip. Enter your stake and tap "Confirm Bet".
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  For live betting during a match, go to the "Live" tab and place your bet based on real-time odds.

hazi gem Supports the most popular payment methods in Bangladesh. Currently available options:

To deposit via Mobile Pay: select Mobile Pay on the payment page → enter the amount → send money to hazi gem's designated Mobile Pay number → submit your transaction ID → funds will be credited to your wallet within 5–15 minutes.

hazi gemFor security reasons, your mobile number cannot be changed directly at — it must be done through Support. Here's how the process works:

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  Contact live chat support and let them know you'd like to update your mobile number.
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  An OTP will be sent to your old number — share it with Support only (never with any third party).
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  An OTP will also be sent to your new mobile number — once verified, the number will be updated.
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  To change your name or date of birth, you will need to submit a photo of your National ID card.