Legal Documents

Hazi Gem Terms & Conditions — Complete Platform Usage Guidelines

Before creating an account on hazi gem, it's worth taking a moment to read through these terms. They're written in plain language so everyone can understand — if anything is unclear, feel free to ask our support team.

Last Updated: January 2026
12
Key Sections
18+
Age Restriction
Bengali
Language Support
24/7
Support

Key Points of the Terms

Here are six key things to know before using hazi gem

Account Registration

Each person may register one account only. Accurate information is mandatory. Users under 18 are not permitted to register.

Deposits & Withdrawals

Safe transactions via Mobile Pay, Nagad, and Rocket. All transactions must be made from an account registered in your own name. Payments through third parties are not accepted.

Bonuses & Promotions

Each bonus carries its own wagering requirements. Please read the terms before claiming any bonus. Claiming bonuses across multiple accounts is strictly prohibited.

Security & Privacy

Your personal data is protected with SSL encryption and is never shared with third parties. For full details, please refer to our Privacy Policy.

Betting Rules

All bets on hazi gem are governed by fair and transparent rules. Any system manipulation or syndicate betting detected will result in immediate account closure.

Responsible Gaming

Set your own limits. Use self-exclusion if needed. hazi gem is committed to promoting responsible gaming at all times.

Important Notice: By creating an account or using the platform on hazi gem, you agree to these terms and conditions. Please read the full document carefully.

1

General Terms & Applicability

These Terms & Conditions apply to all users of the hazi gem platform. hazi gem An internationally licensed online betting and gaming platform serving users in Bangladesh.

These Terms & Conditions are an agreement between you and hazi gemconstitutes a legally binding agreement. By accessing and using the platform, you are deemed to have accepted these terms.

  • You must be at least 18 years old
  • You are using the platform voluntarily and at your own responsibility
  • You are eligible to participate in online betting under the laws of your country
  • All provided information is accurate and up to date
2

Account Registration & Verification

Each individual hazi gemYou may only register one account on hazi gem. If multiple accounts are found under the same individual, all accounts will be suspended and the associated funds may be withheld.

During registration, you must provide your real name, date of birth, phone number, and email address. Providing false information may result in your account being closed at any time.

Please note: When a withdrawal request is submitted hazi gem A copy of your national ID or passport may be requested. This is done solely to protect your account.

3

Deposit Policy

hazi gemYou can deposit via Mobile Pay, Nagad, Rocket, or bank transfer. The minimum deposit amount is ৳500.

MethodMinimumMaximumProcessing Time
Mobile Pay৳ 500৳ 50,000Instant
Nagad৳ 500৳ 50,000Instant
Rocket৳ 500৳ 40,0005–15 Minutes
Bank Transfer৳ 1,000৳1,00,0001–24 hours
  • Deposits must be made from a mobile banking account registered in your own name
  • Deposits made through third parties are not accepted and may be returned
  • No fees on deposits
4

Withdrawal Policy & Process

A minimum balance of ৳ 500 is required to make a withdrawal. hazi gem Approved withdrawals are typically processed within 30 minutes to 24 hours. During peak hours, processing may take slightly longer.

  • Withdrawals must be made through the same method used for the original deposit
  • A specified wagering requirement must be met before bonus funds can be withdrawn
  • Large withdrawals may be held pending verification
  • Suspicious transactions may be subject to additional verification

KYC (Know Your Customer) verification must be completed before your first withdrawal. This is a one-time process and will not be required again.

5

Betting Rules & Decisions

hazi gemAll bets placed on hazi gem are considered final once confirmed. However, bets may be voided in certain exceptional circumstances.

  • If a match is cancelled or abandoned, the bet will be voided and the stake returned
  • If incorrect odds are displayed due to a technical error hazi gem Reserves the right to void that bet
  • In the event of a disconnection during live betting, bets will be settled based on the data recorded on the server
  • Placing multiple bets on opposing outcomes within the same event is strictly prohibited

Any account found to be involved in match fixing or placing bets using insider information will be permanently closed, and the full balance may be forfeited.

6

Bonuses & Promotional Offers

hazi gemEach bonus offer on hazi gem comes with specific terms that are displayed at the time of claiming. Please read the conditions carefully before accepting any bonus.

  • Wagering Requirement: Most bonuses carry a wagering requirement of 5x to 20x. Specific terms are stated separately for each offer.
  • Duration: Bonuses must generally be used within 7–30 days of being issued.
  • Multiple Bonuses: Multiple welcome bonuses cannot be claimed at the same time.
  • Cancellation: The right to cancel any bonus if evidence of abuse is found hazi gemhas.
7

Prohibited Activities

Any of the following actions will result in permanent account closure and may be reported to the relevant authorities:

  • Using forged or another person's identification documents
  • Creating multiple accounts to collect bonuses
  • Using software or bots to place automated bets
  • Using the platform for money laundering purposes
  • Attempting to access another user's account
  • Attempting to hack or compromise the platform's systems
8

Account Closure & Suspension

hazi gem hazi gem reserves the right to temporarily or permanently close any account at any time, with or without providing a specific reason. Under normal circumstances, however, users will be informed of the reason before any account is closed.

  • A first-time violation will result in a warning
  • Repeated violations will result in a temporary suspension
  • Serious violations will result in permanent account closure
  • Any valid balance will be returned through the standard process
9

Responsible Gaming Policy

hazi gem Responsible gaming is our top priority. We believe betting is for entertainment, not a means of livelihood.

  • Deposit Limit — set a daily, weekly, or monthly spending limit
  • Bet Limit — Set the maximum amount you wish to stake on a single bet
  • Cooling-Off Period — take a break of 24 hours up to 30 days
  • Self-Exclusion — suspend your account for 1 to 6 months

If you notice any signs of problem gambling, please reach out to our support team. We're always here to help.

10

Data Protection & Privacy

hazi gem Your personal information is stored with the highest level of security. We never sell or share your data with third parties.

  • All data is secured with SSL 256-bit encryption
  • Payment details are never stored on our servers
  • Your information is used solely for verification and legal purposes

For more information, please read our Privacy Policy Read.

11

Dispute Resolution Process

For any dispute or complaint, please first contact hazi gemplease contact the -customer support team. We aim to respond within 48 hours.

  • Instant support via Live Chat
  • Detailed complaints can be submitted via email
  • A specialist team will investigate complex matters
  • If the issue remains unresolved, you may appeal to the licensing authority
12

Changes to Terms & Notice

hazi gem hazi gem reserves the right to update these Terms & Conditions at any time. Users will be notified of significant changes via email or an on-platform notice.

Continued use of the platform after any changes have been made will be considered acceptance of the updated terms. We recommend checking this page regularly.

These Terms & Conditions were last updated in January 2026.

Frequently Asked Questions

Yes, all your information on hazi gem is protected with the highest level of security. The platform uses SSL 256-bit encryption — the same standard used by leading banking institutions. Your payment details (Mobile Pay or Nagad number) are never stored on hazi gem's servers; a direct connection is established with the payment provider at the time of each transaction. Your personal information is never sold or shared with third parties. Data may only be disclosed when required by law or under direct instruction from relevant authorities. Please read our Privacy Policy for full details.

hazi gem charges no fees on withdrawals — every penny you withdraw goes directly to your mobile banking account. That said, your Mobile Pay or Nagad app may apply their own minor charges, which are outside hazi gem's control. As for withdrawal limits: you can make up to 3 withdrawals per day, with a minimum of ৳ 500 per transaction. The maximum single withdrawal limit varies by method — up to ৳ 30,000 for Mobile Pay and Nagad, and up to ৳ 50,000 for bank transfers.
📋

Understood the terms? Get started now

Register on hazi gem and enjoy the best betting experience under clear, transparent rules. Our Bengali-speaking support team is always on hand for any questions.

Licensed SSL Secured Bengali Support Transparent Rules
বাংলা